Five Castles Pty Ltd trading as Five Castles Portraits
ABN 76 651 385 545
26 Park Drive, Belgrave VIC 3160
info@fivecastles.com.au · 0467 676 205
Version 1.0. Last updated 7 July 2026.
1. Overview
We respect your privacy and take care with the personal information you share with us. This policy explains what we collect when you visit our website or enquire about a portrait session, how we use it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
When you visit fivecastles.com.au or get in touch, we may collect:
- Contact details you give us through a form or by email, such as your name, email address and phone number
- Details about your enquiry or booking, such as the type of session you're interested in and preferred dates
- Information about how you use our website, collected through cookies and analytics tools
We only collect what we need to answer your enquiry and look after your session. We don't collect sensitive information through our website.
3. How we use your information
We use your information to:
- Respond to your enquiry and arrange your session
- Look after your booking and keep you informed about it
- Improve our website and the way we work
We don't sell, rent or trade your personal information.
4. Cookies and analytics
Our website uses cookies to understand how visitors use the site and to measure how it's performing, through Google Analytics. This helps us see which pages are useful and where visitors arrive from. We don't use this to identify you personally, and we don't run advertising or remarketing trackers. You can turn cookies off in your browser settings at any time.
5. Third-party services and overseas storage
We use a small number of third-party tools that may collect or process limited information under their own privacy policies:
- Google Analytics, for website analytics. This sets cookies and sends anonymised usage data to Google, which may store it on servers outside Australia.
- Any scheduling or form tool we use to take enquiries and bookings.
Where a provider stores data outside Australia, we choose established providers with appropriate security practices.
6. Your portraits and session images
If you book a session, the portraits and images we create for you, and how they may be used or displayed, are handled through your session agreement and the consent you give at the time, not through this website policy. If you have any question about images you appear in, contact us using the details below.
7. Data storage and security
- Information you send through our website is delivered to our business email and kept in the systems we use to run the studio
- Only people who need it to do the work can access your information
- We review our systems regularly to keep your information safe
- We keep your information only as long as we need it, or as the law requires
8. Accessing, correcting or deleting your information
You have the right to:
- Access the personal information we hold about you
- Ask us to correct anything inaccurate or out of date
- Ask us to delete your personal information, subject to any legal obligation to keep it
- Unsubscribe from any updates at any time
To do any of these, email info@fivecastles.com.au or call 0467 676 205. We'll respond within 30 days.
9. Links to other sites
Our website may link to other sites. We're not responsible for their privacy practices, so we encourage you to review their policies separately.
10. Updates to this policy
We may update this policy to reflect changes in technology, the law or how we work. The current version is always on our website.
11. Complaints
If you believe your personal information has been handled poorly, you can:
- Contact us at info@fivecastles.com.au and we'll investigate and respond within 30 days
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992
12. Contact us
For any question about this policy or your information:
- Email: info@fivecastles.com.au
- Phone: 0467 676 205
- Mail: 26 Park Drive, Belgrave VIC 3160